Shipping

Find your Answer

How long does shipping take ?


Orders are processed within 1–3 business days. Delivery times vary by location, typically arriving within 5–10 business days for international destinations. You will receive tracking details once your order has been dispatched.

Do you offer international shipping?


Yes. MELT ships worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your destination.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.

When will my order be processed?


Orders are typically processed within 1–2 business days. During high-demand periods, processing may take slightly longer.

Returns

What is your return policy?

We accept returns on eligible items within a specified return period, provided the items are unworn, unused, and in their original condition with tags attached.

How do I request a return?


To start a return, contact our support team or use the return request option on our website. Once approved, you will receive return instructions.

Can I exchange an item?


Yes, exchanges may be available for eligible items, depending on stock availability.

Are sale items returnable?


Sale or promotional items may be marked as final sale and may not be eligible for return. Please check the product page for details.

Sizing

How do I choose the right size?


We recommend checking the size guide available on each product page to find the best fit based on your measurements.

Do your sizes run true to size?


Most of our products are designed to fit true to size. However, some styles may have an oversized, slim, or relaxed fit, which will be mentioned in the product description.


What should I do if I am between sizes?


If you are between sizes, we usually recommend choosing based on your preferred fit. Size up for a more relaxed fit or size down for a closer fit.

Order Tracking

How can I track my order?


Once your order has been shipped, you will receive a confirmation email with a tracking number and tracking link.



What should I do if my order is delayed?


If your order is taking longer than expected, please check the tracking information first. If you still need help, contact our support team for assistance.




Why is my tracking not updating?


Tracking updates may take some time to appear after shipment. If your tracking has not updated after 24–48 hours, please contact our support team.


Payment Methods

What payment methods do you accept?


We accept major credit cards, debit cards, and other secure payment options available at checkout.

Is my payment information secure?


Yes, all payments are processed through secure and encrypted payment gateways to protect your information.

Why was my payment declined?


A payment may be declined due to incorrect billing details, insufficient funds, or bank security checks. Please try again or contact your payment provider.

Can I pay in installments?


Installment payment options may be available depending on your region and the payment providers supported at checkout.

Couldn't find your answer?


Our team is here to assist you with any questions or concerns. Please reach out through our Contact page, and we will respond within 24–48 business hours, ensuring you receive the dedicated support and attention you deserve.

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